General conditions of sale and use

Lumina General Conditions of Sale and Use

1. General

Welcome to ZeroWeight. By using our website and services you agree to these terms and conditions of sale and use. These terms apply to your use of our website and your purchases from Lumina. Please read these terms carefully before using our services.

2. Orders and payments

By placing an order with ZeroWeight, you confirm that all information provided is true, complete and current. We reserve the right to refuse or cancel orders if we have reason to believe that the information provided is incorrect, incomplete or misleading.

Our product prices are listed in Dólares and include VAT. Shipping costs are displayed separately at checkout.

Payments can be made via PayPal or credit card. Your payment is secure and processed through a secure payment platform.

3. Delivery and shipping

Our aim is to dispatch your order within the stated delivery times. Please note that delivery times may vary depending on your location and external circumstances. We are not responsible for delays beyond our control.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number to track your package.

4. Return Policy

We offer a 14-day return policy from the date you receive your order. If you are not satisfied with your purchase, you can return the product unused and undamaged. The return shipping costs are your responsibility.

5. Intellectual property

All content on our website, including text, images, logos, graphics and videos, is the property of Lumina and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify or otherwise use this content without our express written consent.

6. Limitation of liability

ZeroWeight will not be liable for any direct, indirect, incidental, consequential or special damages arising from the use of our website or the purchase of our products. We are not responsible for any loss or damage to your property resulting from the use of our products.

7. Applicable law and dispute resolution

Dutch law applies to these general terms and conditions of sale and use. In the event of a dispute, we will do our best to resolve it by mutual agreement. If an amicable solution cannot be found, the courts of [location] shall have jurisdiction to resolve the dispute.