Refund Policy

ZeroWeight Return and Refund Policy

1. General

At ZeroWeight, we strive for 100% customer satisfaction. If for any reason you are not satisfied with your purchase, we offer a return and refund policy to help you out.

2. Resi

You have the right to return your purchase within 14 days of receipt, without giving a reason. To be eligible for a return, the product must be unused, in good condition and packaged in its original packaging.

3. Reimbursement procedure

Once your return is received and inspected, we will notify you that your returned item has been received. We will check the condition of the product and assess whether it qualifies for a refund.

4. Refunds

If your return is approved, we will refund your purchase price excluding shipping costs. The refund will be issued using the same method of payment used for the original purchase.

Please note that it may take several days for your refund to be processed and reflected in your account, depending on your bank or payment method.

5. Excluded Items

Some items may not be eligible for return and refund due to hygiene or safety reasons. This includes, for example, personal care products and products that cannot be returned for health or hygiene reasons.

6. Shipping costs for returns

The cost of returning a product is the responsibility of the customer, unless otherwise indicated in special cases where a product is received defective or damaged.

7. Customer service

If you have any questions about our returns and refunds process, please contact our customer service team at contact.zeroweight@gmail.com